ATTENTION: PLEASE BE PREPARED FOR LONGER WAIT TIMES.
We are currently experiencing a very high influx in cases needing emergency and critical care attention. Please note that the highest priority cases will be seen first regardless of arrival time. Patients that are more stable may wait several hours before being seen.
Anticipate dedicated focus on your pet, delivered with compassion, politeness, and consideration.
When you arrive at the Animal Emergency Clinic of Durham Region, you can expect our full attention to your pet’s needs. Our service will be provided with compassion, courtesy and respect.
You will be greeted immediately, and based on your pet’s needs and availability, we will escort you into an examination room upon arrival. Our goal is to see all of our patients in a timely manner. Although there may be times when you may have to wait, we appreciate your patience and understanding as the most critical patients must be seen first.
Please note: Our goal is to see all our clients and patients in a timely fashion however there will be times where the unexpected will create delays. Please be assured your pet is very important to us and we will minimize the wait as much as possible.
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