After Hours Emergency? Call us at 905-576-3031

ATTENTION: PLEASE BE PREPARED FOR LONG ER WAIT TIMES
We are currently experiencing a very high influx in cases needing emergency and critical care attention. Please note that the highest priority cases will be seen first regardless of arrival time. Patients that are more stable may wait several hours before being seen.

905.576.3031

COVID-19 Updates

Last Updated: January 7, 2022

Dear Clients,

With recent changes to restrictions on businesses, we have made some important updates to our operating policies.

1. WE TRIAGE CASES BASED ON SEVERITY

We do not book appointments. The most critical patients are seen first. To view our Triage Protocol, click here.

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

  • At this time, no clients are allowed in the clinic with the exception of euthanasias. Please call 905.576.3031 upon your arrival for further instructions from our team
  • Our RVTs will call you on the phone number you provided to obtain a history of your pet’s health. Once a staff member is available to collect your pet, you will be directed to place your pet in the vestibule at the front of the clinic. Once you have left the vestibule area, our staff will collect your pet. Our veterinarian will call you to discuss their findings on physical exam as well as a treatment plan for your pet. When your pet is ready to go home, our RVTs will go over any discharge instructions and then our reception team will go over the billing details and collect payment.
  • You may see some pets enter the clinic who arrive after you. Please know that we triage based on severity to ensure that pets that need life-saving care are assesses as soon as possible.
  • Please wear a mask at all times when engaging with our staff members.
  • Our vestibule area is cleaned on a regular basis to minimize transmission of disease.
  • Continue the use of credit cards as the preferred payment method.

3. OPERATING HOURS

We are OPEN with the following hours:
Monday – Friday: 7:00 pm – 8:00 am
Saturday & Sunday: Open 24 Hours

Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

– Your dedicated team at Animal Emergency Clinic of Durham Region